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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lis Maria

Lis Maria

March 7, 2025

5  out of  5
rating by Lis Maria
"Muy buen servicio…rápido y profesional…excelente ayuda en la misma oficina…muchas gracias por su ayuda"
We responded:
"Lis ¡Muchas gracias por sus amables palabras! Estamos encantados de saber que está satisfecho con nuestro servicio. Su satisfacción es nuestra principal prioridad y agradecemos que se tome el tiempo para compartir su experiencia. Si alguna vez vuelves a necesitar ayuda, ¡estamos aquí para ayudarte!"
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JOSE ARIEL GIL PAYANO

March 5, 2025

5  out of  5
rating by JOSE ARIEL GIL PAYANO
"buen servicio por parte de David"
We responded:
"Jose ¡Gracias por sus comentarios positivos! Nos alegra saber que tuvo una buena experiencia con nuestro servicio. Siempre nos esforzamos por brindar el mejor servicio posible a nuestros clientes. ¡Esperamos poder servirle de nuevo!"
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Shubert Duran

March 5, 2025

5  out of  5
rating by Shubert Duran
"Excelente servicio por eso lo recomiendo"
We responded:
"Shubert ¡Muchas gracias por sus amables palabras y recomendaciones! Estamos encantados de saber que ha tenido una excelente experiencia con nuestro servicio. Su apoyo significa mucho para nosotros y esperamos seguir cumpliendo con sus expectativas en el futuro. Si alguna vez necesitas algo, ¡no dudes en ponerte en contacto con nosotros!"
Profile photo of Lester Fila

Lester Fila

March 5, 2025

5  out of  5
rating by Lester Fila
"Melissa Lopez helped me tremendously with getting my policy. She was very professional in every aspect and made the process of it very enjoyable. I hope she gets recognition for her professionalism and willingness to help."
We responded:
"Lester Thank you so much for your kind words! We're delighted to hear that Melissa Lopez provided you with such excellent service. We take great pride in our team's professionalism and dedication to helping our clients, and it's wonderful to know that Melissa made your experience enjoyable. We'll be sure to pass on your feedback and give her the recognition she deserves. Thank you for choosing our services!"
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bryant almanzar

March 3, 2025

1  out of  5
rating by bryant almanzar
"Horrible service I suffered 2 strokes and have been diagnosed with last stage cancer and to also have to deal with the stress and incompetence of this office has been extremely stressful. They refused to fix my account then attempted to charge me for cars that was not on the account. I asked them for over a year to remove and I continue to get idk answers. They are so ruthless and unprofessional they had my brother drive to the hospital and wake me up just to speak to me. They will say they need authorization, but they had it a number of times and still played dumb. Then when you ask to speak to a supervisor they are always in a meeting. To have to worry about my health and to have to worry about how to get there because they canceled my insurance because of a there end mess ups, is extremely stressful. They called me while getting kemo, 10 days after my policy was canceled and said don't drive the cars. They told me to pay 1600 for 5 cars when I only had 3. I expressed to them that I would pay that amount if they promised to fix my account and put it at the amount it should be and refund me. They said NO, pay the 1600 and they still won't refund me. So now on top of cancer, new onset of being blind and Brian condition i still have to worry about how to get kemo. I'd highly suggest rethinking your insurance office Naomi and Debbie are horrible and should be fired. I will definitely be seaking legal action"
We responded:
"Dear Mr. Almanzar, First and foremost, I want to express my heartfelt sympathy for the challenges you are facing with your health. It is truly distressing to hear about your situation, and I sincerely regret that our office was unable to resolve the issues you had with your prior agent to your satisfaction. While it’s not our practice to openly discuss individual account details, I can assure you that our office proactively reviewed the matter and did everything possible to assist you with your concerns. Thank you for your feedback, and I wish you strength and comfort during this challenging time. Sincerely, CJC"
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Jackie Hernandez

February 28, 2025

5  out of  5
rating by Jackie Hernandez
"Voy a comenzar diciendo que ustedes tofo el día tratando de conseguir otro seguro. Hasta que se me ocurrió llamar a la agencia, me atendió la señorita Melissa A López y me dio muy buenas opciones porque en realidad yo no quería cambiar mi seguro y gracias a melissa A López solamente me quedó si no que estoy muy contenta con mi póliza de seguro, personas como ella es que necesitamos. Gracias Melissa A López"
We responded:
"Jackie Gracias por compartir tu experiencia con nosotros. Estamos encantados de saber que la señorita Melissa A. Lopez pudo brindarle opciones que satisfacían sus necesidades y lo ayudaron a mantenerse con su seguro actual. Su satisfacción es nuestra principal prioridad, y es maravilloso saber que la asistencia de Melissa marcó una diferencia positiva para usted. Nos aseguraremos de transmitir su agradecimiento a Melissa. Los clientes como usted son la razón por la que nos esforzamos por ofrecer el mejor servicio posible."
Profile photo of Andrew Palazzo

Andrew Palazzo

February 28, 2025

1  out of  5
rating by Andrew Palazzo
"Update****** After 6 months of refusing to fix my account. and refusing to call me back and over charging me they sed me a email saying they cancelled my policy for non payment. now they are sending me bills of 5000 for cars that was removed from the poilcy. Naomi raymon and Debbie Palanco are extre rude unhelpfull Horrible Horrible Horrible I transferred to this office because my last office messed up my account and refused to fix it and the staff was completly un helpfull I had to file a complaint to get a call back"
We responded:
"Dear Mr. Palazzo, We are disappointed to learn that you were unable to resolve your concerns with your previous agent's office. Our records indicate that you do not currently have, nor have you ever had, an account with our office. We encourage you to contact your prior agent’s office directly to discuss any ongoing concerns you may still have regarding your policies. As always, we value our customers' feedback and strive to provide a remarkable service experience. We will continue to diligently address and resolve any service concerns that arise. Thank you for sharing your feedback. We’re very sorry to hear that you had service issues with your previous office that weren’t adequately resolved prior to your transfer request. It’s not our practice to openly discuss individual account details but I invite you to have the account owner directly contact our office at 973-226-7422 or to email me directly at carlos@capellanagency.com. Our office would be more than happy to assist you and your family in resolving your previous concerns as well as write as many cars as you would like to insure with our office. We value your feedback and hope to have the opportunity to improve your experience with State Farm. Carlos Capellan Agent State Farm "
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Francis Galvan

February 28, 2025

5  out of  5
rating by Francis Galvan
"They have the best customer service in Spanish and English, almost every time I call they answer quickly and they try to give me the best answer they can possible, I 100% recommend them. Thank you, Carlos Capellan and there staff members for all your Dedication to the job!!!"
We responded:
"Francis Thanks a ton for your awesome review. We're thrilled to hear that you're happy with our customer service in both Spanish and English. Your recognition of our team's dedication, including Carlos Capellan and all staff members, is greatly appreciated. We look forward to assisting you again soon! 😊"
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Wendoly Fallas

February 27, 2025

5  out of  5
rating by Wendoly Fallas
"They are very efficient and reliable, they are always willing to help in everything. Patricia Ainoa is super attentive I give them a 10 and I recommend them to everyone"
We responded:
"Wendoly Thank you so much for your glowing review! We're thrilled to hear about your positive experience with our team, especially Patricia. Your recommendation means a lot to us, and we're grateful for your kind words. We look forward to continuing to provide you with efficient and reliable service in the future!"
Profile photo of Marileidy Hernández

Marileidy Hernández

February 24, 2025

5  out of  5
rating by Marileidy Hernández
"Muy buena atención a clientes melissa López recomiendo a 100 %"
We responded:
"Marileidy ¡Gracias por sus comentarios positivos! Nos alegra saber que tuviste una gran experiencia con Melissa Lopez. ¡Agradecemos tu recomendación! Por favor, póngase en contacto con nosotros si tiene más necesidades."
Profile photo of LINDSAY AND ALEX Jhony

LINDSAY AND ALEX Jhony

February 24, 2025

5  out of  5
rating by LINDSAY AND ALEX Jhony
"Buen servicio"
We responded:
"Lindsey and Alex Thank you for your 5-star rating! We are pleased to know you received great service from our staff. It is our goal to provide this level of service to every customer we serve. Please don't hesitate to contact us in the future for any needs you may have!"
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Sandra Hierro

February 17, 2025

5  out of  5
rating by Sandra Hierro
"Excelente atención muchas gracias melisa...Monica Hierro"
We responded:
"Monica Muchas gracias por tu reseña de 5 estrellas. Nos complace saber que Melissa le brindó un excelente servicio y atención hoy. Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber."
Profile photo of Maria Elena Silva-Netto

Maria Elena Silva-Netto

February 17, 2025

5  out of  5
rating by Maria Elena Silva-Netto
"Patricia was excellent and very patient in walking me through setting up the App on drive and save. Made sure that it was all done until she hang up. Made a difference in talking to someone who can help with out pressure. Note: Carlos Capellen- pls commend Patricia for doing a great job at your office. She is an aaset of yours."
We responded:
"Maria Thank you so much for taking the time to provide a review for Patricia. We're delighted to hear that she was able to assist you patiently and thoroughly in setting up the Drive and Save App. It's wonderful to know that her support made a significant difference for you and was provided without any pressure. We will certainly pass on your commendation to Patricia and make sure she is recognized for her excellent work. She is indeed a valuable asset to our team. Thank you again for your feedback!"
Profile photo of Anonllely Cueto

Anonllely Cueto

February 14, 2025

5  out of  5
rating by Anonllely Cueto
"Excelente servicio, encantada con su colaboración 😍 y asistencia"
We responded:
"Anonllely ¡Muchas gracias por sus amables palabras! 😊 Estamos encantados de saber que ha tenido una excelente experiencia con nuestro servicio. Su satisfacción es nuestra principal prioridad, y esperamos seguir ayudándole en el futuro. Si necesitas algo más, ¡no dudes en ponerte en contacto con nosotros!"
Profile photo of joseph guerrieri

joseph guerrieri

February 13, 2025

5  out of  5
rating by joseph guerrieri
"Excellent Service. Great people"
We responded:
"Joseph Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service and found our team to be great. Your feedback is greatly appreciated and motivates us to continue providing top-notch service. We look forward to serving you again in the future!"
Profile photo of Tyrone Bembry

Tyrone Bembry

February 10, 2025

5  out of  5
rating by Tyrone Bembry
"Hi, I am a senior. My age is 65 years of age speaking to Melissa A Lopez. She may sure all of my questions and my needs was met at State Farm. It wasn’t about the money for her. It was about making sure that people like me are still able to be on the road and be independent. I give her a 10 out of 10 They could have let my auto insurance lapse, but they choose to keep me independent"
We responded:
"Tyrone Thank you so much for sharing your experience! We are delighted to hear that Melissa Lopez provided you with exceptional service and care. At State Farm, we believe in prioritizing our customers' needs and ensuring they feel supported and valued. Melissa's dedication to helping you maintain your independence and stay on the road is a testament to our commitment to our clients. We appreciate your kind words and your 10 out of 10 rating. Thank you for trusting us with your auto insurance needs."
Profile photo of P A

P A

February 10, 2025

5  out of  5
rating by P A
"Always! Great Experience with Carlos Capellan- State Farm Insurance Agent. Debbi is superb-friendly, helpful and Caring! Debbi is very knowledgeable and cares for customer needs. Debbi knows her WORK REALLY WELL!! Very HAPPY WITH DEBBIE! God Bless!"
We responded:
"PA Thank you so much for your kind words and positive review! We're thrilled to hear that you've had such a great experience with Carlos Capellan - State Farm Insurance Agent. Debbies truly is a valuable member of our team, and it's wonderful to know that her friendliness, helpfulness, and expertise have made a positive impact on your experience. We look forward to continuing to serve your insurance needs. God Bless!"
Profile photo of Loida Togonon

Loida Togonon

February 6, 2025

5  out of  5
rating by Loida Togonon
"Very knowledgeable.pleasant and willing to share info i need..."
We responded:
"Loida Thanks for the great review! We're glad to hear Melissa was so knowledgeable and pleasant. It's awesome that she was able to share the info you needed. If there's anything else we can assist you with, please don't hesitate to let us know."
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Jose Arias

February 5, 2025

5  out of  5
rating by Jose Arias
"They are very good attendance with anything that you need any help thank you"
We responded:
"Jose Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Nahomis enjoyed being able to serve you. Our team is always here to assist with anything you need, and we appreciate your recognition. We look forward to continuing to provide you with excellent service. Thanks again!"
Profile photo of Eliazar Juarez

Eliazar Juarez

January 30, 2025

5  out of  5
rating by Eliazar Juarez
"Excelente servicio"
We responded:
"Eliazar Thank you for the 5-star review for our excellent service. It was a pleasure to serve you! We always strive to provide the best experience for our customers. Please do not hesitate to reach out in the future with any needs or questions. Thank you again!"
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generosa de guzman

January 29, 2025

5  out of  5
rating by generosa de guzman
"Exelente"
We responded:
"Generosa Thank you so much for giving us an excellent review! We are pleased to offer excellent service to our customers on a daily basis. We look forward to serving you again for any future needs!"
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Yesenia Sosa

January 27, 2025

5  out of  5
rating by Yesenia Sosa
"Maria was extraordinary , she saved me money on my insurance policy. She was very sweet and patient. Thank you Maria"
We responded:
"Yesenia Thank you so much for your 5 star review! We are happy to hear you received such extraordinary service from Maria and that she was able to help you save money! Thank you again for trusting us with your insurance needs. We look forward to continuing to serve you in the future!"
Profile photo of Alberto Gonzalo Rodriguez Puin

Alberto Gonzalo Rodriguez Puin

January 24, 2025

5  out of  5
rating by Alberto Gonzalo Rodriguez Puin
"Muy buena y Clara la atencion"
We responded:
"Alberto ¡Muchas gracias por tu opinión! Nos esforzamos por dar a cada cliente la más alta calidad de servicio. ¡Esperamos poder servirle de nuevo en el futuro!"
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Manuel Palaguachi

January 22, 2025

5  out of  5
rating by Manuel Palaguachi
"Muy buena la atención en especial con Melissa López una persona excelente en atención al cliente. Muy buen servicio"
We responded:
"Manuel ¡Muchas gracias por las amables palabras! Estamos encantados de saber que tuviste una gran experiencia con Melissa. ¡Nos aseguraremos de transmitirle tus cumplidos!"
Profile photo of Maria Adames

Maria Adames

January 18, 2025

5  out of  5
rating by Maria Adames
"Excelente comunicación. Hablamos en español, quedó muy bien explicado todo. Se mostró muy receptiva a las preguntas y respondió con amabilidad y elocuencia, con mucho conocimiento y seguridad de los productos que me estaba ofreciendo. Con María Nuñez me sentí en familia. Es muy profesional. Altamente Agradecida me siento de sus atenciones."
We responded:
"Maria ¡Muchas gracias por tomarse el tiempo de dejar una reseña tan maravillosa! Estamos encantados de escuchar sobre su experiencia positiva con María Nuñez. Nos enorgullecemos de la capacidad de nuestro equipo para proporcionar una excelente comunicación tanto en inglés como en español para nuestros clientes. Nos alegra saber que María te hizo sentir como en familia y fue capaz de responder a todas tus preguntas con amabilidad y experiencia. Esperamos continuar sirviéndole con el mismo nivel de cuidado y profesionalismo en el futuro. "